Onboarding — trust before the first transaction
I treated onboarding as a trust contract, not a form. Each compliance step was reframed to answer the user's real question — is my money safe, and are you who you say you are — before asking for anything.
The faster path was a stripped sign-up that defers verification. Lighter to start, but in a faith-based bank a thin first impression reads as a thin promise.
KYC and Shariah requirements are non-negotiable, so I spent the budget on sequence and wording: front-loading reassurance, deferring effort, and never asking for a field without saying why. Friction I couldn't remove, I made legible.








